Refund and Returns Policy

Effective Date: January 8, 2025

At VACHMASTUNIE, we aim to provide the best possible shopping experience for our customers. If you’re not satisfied with your purchase, our Refund and Returns Policy ensures that you can easily return or exchange products.

1. Return Window

  • You have 30 calendar days from the date of delivery to return an item for a refund or exchange. The return window is strictly enforced.
  • After 30 days, we cannot accept returns or offer refunds, except for defective or damaged items.

2. Eligibility for Returns

  • To be eligible for a return, the product must be unused, in original condition, and in its original packaging.
  • We will inspect returned products for signs of use, damage, or modification. Items that have been used or damaged may not be accepted for return.

3. How to Initiate a Return

  • To return a product, please email our customer service team at info@vachmastunie.com. Provide your order number, the product(s) you wish to return, and the reason for return.
  • Our team will issue a Return Authorization (RA#) and instructions on how to send the item back.
  • Returns without an RA# will not be processed.

4. Refunds

  • Once the returned item is received and inspected, we will issue a refund to the original payment method.
  • Refunds will be processed within 7-10 business days of receiving your return.
  • Shipping charges are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged items).

5. Non-Returnable Items

  • Custom-made, personalized items, or gift cards are not eligible for returns or refunds.
  • Certain types of products, like opened or used protective gear, underwear, or socks, cannot be returned for hygiene reasons.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., the wrong item, damaged product).
  • We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of returned items without tracking.